Reference

How We Handle Your Personal Data

At mpocash login, your personal data — including account details, transaction records across DANA, OVO, GoPay and QRIS, and device identifiers — is handled under a clear, documented…

Data encrypted at rest and in transitDANA, OVO, GoPay & QRIS transaction records protectedYou may request a copy of your data at any timeRetention periods clearly stated per data categoryContact our team via live chat or email to exercise your rights
mpocash login How We Handle Your Personal Data
PRIVACY CONTACT PATHS

Reach Us About Your Data Rights

Live Chat — 24/7 Our live chat team is available around the clock, every day of the week.
Email Support For formal written requests — such as data deletion, data portability or a record…
Account Settings Panel Many privacy actions do not require contacting us at all.
DATA HANDLING STANDARDS

Six Ways We Protect What You Share

mpocash login applies concrete technical and organisational measures to protect your data at every stage of its lifecycle — from the moment you submit your registration form through…

End-to-End Encryption

Every data packet transmitted between your device and our servers — including DANA, OVO, GoPay and QRIS transaction details —…

Cookie Policy and Consent

We use session cookies to keep you logged in and analytics cookies to understand which parts of the platform you…

Account Security Controls

Two-step verification is available for all accounts and we strongly encourage you to enable it from the security tab in…

Retention and Deletion Schedule

We keep active account data for as long as your account remains open.

Third-Party Disclosure Rules

We share data with payment processors — specifically the gateway services behind DANA, OVO, GoPay and QRIS — only to…

How to Request Changes

To correct, export or delete your data, log in, go to Account Settings, then select Privacy & Data.

Your Privacy Questions, Answered

The questions below cover the situations you are most likely to encounter around your data on mpocash login — from what we collect and how long we keep it, to how you can correct or delete it. If your question is not here, our live chat team is available 24 hours a day to help.

We collect your name, email address, phone number and the payment method you choose — DANA, OVO, GoPay or QRIS. We also log your IP address and device type automatically. This information is used only to operate your account and verify transactions.

Transaction records are retained for five years after account closure because financial record-keeping obligations depend on local law. Device logs and marketing preferences are deleted within 90 days. You can request a timeline for any specific data category by contacting our live chat team.

Yes. Log in, navigate to Account Settings, then Privacy & Data, and select the data export option. We will compile your information — including deposit history via DANA, OVO, GoPay and QRIS — and send the file to your registered email address within 48 hours.

We share data only with the payment gateway services that process DANA, OVO, GoPay and QRIS transactions, and only to the extent needed to complete those transactions. We do not share your data with advertisers, brokers or social networks under any circumstance.

Go to Account Settings and update the relevant field directly. If the field is locked — for example, your registered name after identity verification — contact our live chat team with a correction request and we will update the record within two business days after confirming your identity.

Submit a deletion request from the Privacy & Data section inside Account Settings. Our team reviews every request manually to confirm identity. Once verified, account data is deleted within 14 days, except for transaction records that must be retained because financial obligations depend on local law.

Your previous OVO payment records remain in your transaction history as required by our retention schedule. The new QRIS details are added to your profile. No old payment record is deleted during a method change — they are part of your account's financial history and are protected under the same encryption standards.